OneThompsonPlace, LLC

Wordpress Maintenance Services Agreement - 501c


This agreement is between OneThompsonPlace, LLC, known as OTP, and , the Client. Client is contracting OTP as a provider of monthly Wordpress web site maintenance services. Services not considered 'standard website maintenance' are subject to be charged at a regular hourly rate of $50, and will not be considered part of this contract. This agreement covers one (1) Wordpress web site. 

What IS included in this agreement:

  1. Daily backups to an off-site cloud server
  2. Managed WordPress core updates
  3. Managed WordPress plugin updates
  4. Managed WordPress theme updates
  5. Firewall protection that helps stop website hacks and attacks
  6. Audit log software
  7. WordPress training videos and manuals
  8. Akismet Spam Comment Filtering
  9. Site uptime monitoring and alerts
  10. Client Service Manager to answer support requests and advise on best practices.
  11. Email and phone support
  12. Site restore from a backup each month at no additional fee

What is NOT included in this agreement:

  1. Web site redesign, re-alignment or re-development.
  2. CMS design or integration including but not limited to blogs, shopping carts and web forums. These require a separate design agreement.
  3. Any other changed or additional feature additionals not explicitly listed above. These require a separate design agreement.

Total Agreement:

OTP shall provide Client with minor updates to the web site for an indefinite period of within this contract. The contract will be paid on a Monthly Basis with the 1st payment due as soon as initial work is complete and each payment due around the date of initial payment of each month.

During the duration of this contract, the Client agrees that OTP will be the sole provider of maintenance services for the web site, and no other party will have access to or rights to change the web site. If a party other than OTP makes changes to the web site, any errors that are created must be repaired and will be charged for at the hourly rate specified above. 

Deadlines & Deliverables:

OTP will respond to all maintenance requests from Client within 24 hours on weekdays and 48 hours on weekends, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request. Maintenance requests received after 18:00 EST may not be acknowledged until the next business day unless prior arrangements have been made.

OTP will adhere to all quoted deadlines for the deliverables in the maintenance requests where possible. In the event that OTP has any issues in delivering on a quoted deadline, Client will be notified via email or telephone the reasoning for any change.

Additional Services:

Any revisions, additions or redesign Client requests OTP to perform that is not specified in this document shall be considered "additional" and will require separate agreement and payment. OTP shall advise Client on any requested work that falls within these bounds.

Authorization:

Client hereby authorizes OTP to access their web hosting account, providing active user name / password combinations for access to the server via FTP, assuring that 'write permissions' are in place on said hosting provider. Client shall also provide user name / password combinations for access to the Wordpress administrative interface.

Termination:

This Agreement may be terminated by either party upon fifteen (15) days’ written notice. OTP shall be paid for work performed until the effective date of termination including but not limited to the minimum fees agreed to. Payments already made to OTP are non-refundable.

Limited Liability:

In no event shall OTP be liable to customer for any indirect, special, exemplary or consequential damages, including any implied warranty of merchantability or fitness for a particular purpose or implied warranties arising from course of dealing or course of performance, lost profits, whether or not foreseeable or alleged to be based on breach of warranty, contract, negligence or strict liability, arising under this agreement, loss of data, or any performance under this agreement, even if such party has been advised of the possibility of such damages and notwithstanding the failure of essential purpose of any limited remedy provided herein. There shall be no refunds. OTP makes no warranty of any kind, whether express or implied, with regard to any third party products, third party content or any software, equipment, or hardware obtained from third parties.

Confidentiality:

The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information. Proprietary or Confidential Information shall not include any information which: (i) is or becomes generally known to the public by any means other than a breach of the obligations of the receiving party; (ii) was previously known to the receiving party or rightly received by the receiving party from a third party; (iii) is independently developed by the receiving party; or (iv) is subject to disclosure under court order or other lawful process. The parties agree not to make each other’s Proprietary or Confidential Information available in any form to any third party or to use each other’s Proprietary or Confidential Information for any purpose other than as specified in this Agreement. Each party’s proprietary or confidential information shall remain the sole and exclusive property of that party. The parties agree that in the event of use or disclosure by the other party other than as specifically provided for in this Agreement, the non-disclosing party may be entitled to equitable relief. Notwithstanding termination or expiration of this Agreement, OTP and Client acknowledge and agree that their obligations of confidentiality with respect to Proprietary or Confidential Information shall continue in effect for a total period of three (3) years from the effective date.

Legal:

This Agreement shall be governed by and construed in accordance with the laws of the state of Michigan. Signing this document means you agree to the terms of this document “Web Maintenance Services Agreement”.

Signatures:


Michael P Thompson
OneThompsonPlace, LLC
12786 Kelly K Dr.
Ida, MI 48140

michael@onethompsonplace.com
www.onethompsonplace.com

Leave this empty:

Signature arrow

Signed by Michael Thompson
Signed On: August 7, 2019

OneThompsonPlace, LLC https://www.onethompsonplace.com
Signature Certificate
Document name: Wordpress Maintenance Services Agreement - 501c
lock iconUnique Document ID: 9d013bb104c5eb3828820d99a66256cbcc07fe97
Timestamp Audit
August 6, 2019 4:41 pm EDTWordpress Maintenance Services Agreement - 501c Uploaded by Michael Thompson - michael@onethompsonplace.com IP 24.127.123.124